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    Technical support

    Get instant access to a team of Zabbix experts for guaranteed professional,
    24x7 support
    Please find below more information on our support tiers and request a quote for the one which suits you.

    Zabbix Support




    Best ValueEnterprise

    Global I

    Monitored devices and metrics Unlimited Unlimited Unlimited Unlimited Unlimited
    Phone and web support
    Number of support cases 8 Unlimited Unlimited Unlimited Unlimited
    Support availability 8 x 5 8 x 5 24 x 7 24 x 7 24 x 7
    Initial response time Up to 1 day Up to 4 hours Up to 4 hours Up to 4 hours Up to 2 hours
    Emergency response time Up to 90 minutes Up to 90 minutes Up to 60 minutes
    Support contacts 1 2 3 7 20
    Supported Zabbix servers Limited to 1 Priced per server Priced per server Unlimited Unlimited
    Support for Zabbix Proxy Priced per proxy Priced per proxy Unlimited Unlimited
    Support native HA Optional Optional
    Legal entities covered 1 1 1 1 5
    Remote troubleshooting
    Performance tuning
    Environment review
    Assigned Technical Account Manager? 2 hours per month? 4 hours per month?
    Upgrades by Zabbix team?
    On-site visit / remote consultancy?up to 5 business days 1 visit of up to 5 business days? 2 visits of up to 5 business days?
    Zabbix Certified User training sessions? 1 session for up to 50 students per session (50 max)? 3 sessions for up to 50 students per session (150 max)
    Zabbix Certified Specialist and Professional training sessions 1 session for up to 5 students per session (5 students max)? 2 sessions for up to 10 students per session (20 students max)?
    Zabbix Certified Expert training for 5 students
    20 Integration and Development days?
    3 Zabbix Summit full tickets
    Request a quote Request a quote Request a quote Request a quote Request a quote

    If you are an MSP searching for MSP Technical support options,
    please visit

    MSP support page

    95.7% of resolved support tickets receive positive reviews!

    Your benefits

    Not sure how to monitor a metric? Maybe you want to optimize your alerting logic? A team of Zabbix experts is on standby 24/7/365 to assist you with configuring and troubleshooting your Zabbix environment.

    Rest assured that with a Zabbix support subscription, Zabbix support engineers will come up with a solution - no matter how complex your request.

    Signing up

    Purchasing a technical support subscription is easy - just follow the steps below:

    1. Request a quote
    2. Confirm your order by email or PO
    3. Accept the terms and conditions by paying the invoice
    4. Get started using your support subscription
    Terms and conditions

    Supported languages

    English is the default language of the support team, but Zabbix and its partners can also provide support in Latvian, Russian, Japanese, Chinese, Italian, French, German, Polish, Thai, Swedish, and a host of other languages.

    If you require support provided to your organization in another language, please let us know.


    To get a quick price estimate for your chosen support subscription, please complete the quote request form:

    Request a quote

    Communication channels

    Zabbix Support System is the primary support delivery channel, available online to all support customers. This platform utilizes online messaging for prompt and easy communication between customers and our technical specialists.

    Phone support services may be accessed by customers with all support tiers.

    Email can be used to communicate with Zabbix support in an emergency situation. All information will be automatically entered into the support system to keep track of customer issues and resolutions.

    On-site visits by lead technical engineers are included with the Enterprise and Global I support tiers only.

    Not sure which support plan is right for you?

    Contact sales

    Zabbix is highly rated by tech communities worldwide

    Request a quote See all services
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